Our 30-day money-back guarantee
We want you to be completely sure Lumora is right for your horse. Try it at home for 30 days from the day your order is delivered. If you decide it isn’t for you, for any reason, send it back and we’ll give you a full refund. No questions asked.
How to return your order
- Email support@lumoraequine.com within 30 days of delivery with your order number, and let us know you’d like to return it.
- We’ll reply with everything you need, including the return address and how to send it back.
- Pack up everything that came in your order (the sleeves, charging cables and guide), ideally in the storage bag and box they arrived in, and send it back using a tracked service.
- Once your return arrives with us, we’ll refund you within 5 business days and email you to confirm.
Return shipping
Return shipping is paid by the customer. We recommend sending your return with a tracked service, so you can follow it back to us.
Your refund
We’ll refund you to your original payment method within 5 business days of your return arriving with us, and email you as soon as it’s done. Your bank or card provider may take a few more business days to show the refund on your statement.
Sets and bundles
If you bought a 2 or 4-sleeve set, you can return the whole set under this guarantee. If you’d like to keep some sleeves and return others, email us and we’ll talk you through your options.
Faulty or damaged items
If something isn’t working as it should, you can return it under this guarantee within 30 days. After that, you’re still covered by our 1-year warranty. If your order arrived damaged, see our shipping policy or simply email us with a photo.
Changing your set
Thinking a different set would suit your horse better, for example moving from 2 sleeves to 4? Email us and we’ll help you make the switch.
Ready to start a return?
Email support@lumoraequine.com with your order number and we’ll get it sorted.