These terms explain the rules for using lumoraequine.com and buying from us. Please read them carefully. By using our website or placing an order, you agree to these terms.
1. About us
This website is operated by BARTS BRANDS LLC, 30 N Gould St, Sheridan, WY 82801, United States, trading as Lumora Equine (“Lumora”, “we”, “us”). You can contact us at support@lumoraequine.com.
2. Who can buy from us
You must be at least 18, or have the permission of a parent or guardian, to place an order. We sell to customers worldwide. You’ll see whether we can deliver to your address at checkout.
3. Our products and your horse’s health
Lumora products are general wellness products designed to support your horse’s everyday care routine. They are not medical or veterinary devices, and they are not intended to diagnose, treat, cure or prevent any disease or condition. They do not replace veterinary assessment, diagnosis or treatment. If your horse has an injury or a diagnosed condition, please speak to your veterinarian before use.
Please always follow the instructions supplied with your product, supervise your horse during use, and don’t use a product over open wounds or active infections. Results vary from horse to horse, and reviews on our website reflect individual experiences.
4. Product information
We work hard to describe and show our products accurately. Colors on screen may vary slightly from the real product, and we may occasionally update product designs or specifications. If we discover an error in a product description or price, we’ll correct it and, if it affects your order, let you know.
5. Prices and payment
Our prices are set in US dollars. If you shop from outside the US, prices are shown and charged in your local currency, converted using the latest exchange rate, so they may change slightly over time. The price you see is the price you pay: tracked shipping is free on every order worldwide, and there are no import duties, taxes or customs fees for you to pay when your order arrives. See our shipping policy for details. Payment is taken securely by our payment providers when you place your order. We may change our prices at any time, but changes won’t affect orders that have already been confirmed.
6. Your order
When you place an order, you’ll receive an email confirming we’ve received it. We may decline or cancel an order, for example if an item is out of stock, if there’s a pricing error, or if we suspect fraud. If we cancel an order after you’ve paid, we’ll refund you in full.
7. Shipping, returns and warranty
Delivery is covered by our shipping policy. You can return your order within 30 days of delivery for a full refund under our returns and refunds policy, and every product comes with our 1-year warranty. These policies form part of these terms.
8. Using our website
Please use our website lawfully and respectfully. You must not try to interfere with how the website works, gain unauthorized access to it, use automated tools to copy its content, or use it to send spam or anything harmful. We may suspend access to the website at any time, for example for maintenance.
9. Reviews and content you share
If you submit a review, photo, video or other content, it must be genuine, based on your own experience, and must not be unlawful, misleading or offensive. You keep ownership of your content, but you give us permission to display, reproduce and share it on our website and marketing channels, with your first name and last initial. We check reviews to confirm they’re genuine before publishing them, and we don’t remove reviews simply because they’re negative.
10. Our content and brand
The Lumora name, logo, website design, text, images and videos belong to us or our licensors and are protected by intellectual property laws. You may not copy, reuse or distribute them without our written permission.
11. Third-party services and links
Our website may link to, or use, services provided by other companies, such as payment providers, delivery carriers and social media platforms. We aren’t responsible for their content or practices, and their own terms and privacy policies apply.
12. Our responsibility to you
To the extent permitted by law, we aren’t responsible for losses that weren’t reasonably foreseeable, for indirect or consequential losses, or for losses caused by using a product other than as instructed. Where we are responsible, our total liability for any order is limited to the amount you paid for that order.
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud, and nothing affects your statutory rights as a consumer.
13. Governing law
These terms are governed by the laws of the State of Wyoming, United States. If you’re a consumer, you also benefit from any mandatory protections in the laws of the place where you live, and nothing in these terms takes those away.
14. Changes to these terms
We may update these terms from time to time. The version on our website when you place an order is the one that applies to that order. We’ll always show the date of the latest update at the top of this page.
Questions about these terms?
BARTS BRANDS LLC, 30 N Gould St, Sheridan, WY 82801, United States. Email: support@lumoraequine.com